Shipping Policy

When buying products from Great Southern Pies, it is assumed that customers have read these terms and conditions and agree to be bound by them.

Great Southern Pies reserves the right to vary these terms and conditions without notice. Customers’ continued use of Great Southern Pies if the terms and conditions change indicates acceptance of these changes.

New Zealand law governs these terms and conditions.

PRICES

Prices of products in Great Southern Pies may not be the same as prices in other retailers and only apply to products sold in Great Southern Pies.

Great Southern Pies may vary the prices of its products at any time without notice.

The prices of products in Great Southern Pies are in New Zealand dollars and include GST.

If the price of your product changes while you are in the process of buying it, providing it is within an hour’s timeframe, the price at the time the order was begun will be the price the customer is charged.

PAYMENT

Great Southern Pies accepts the following methods of payment:

Online with your credit card via Payment Express of Stripe, at Great Southern Pies. The name that will appear on your credit card statement will be Ready To Roll Foods Ltd.

Great Southern Pies reserves the right to refuse to accept payment from any customer for any reason whatsoever.

It takes 2 to 3 working days for orders to arrive at their destination and delivery is by courier. Great Southern Pies does not offer same-day or next-day service as its couriers are unable to guarantee this.

Deliveries are despatched every day except on weekends and public holidays.

A physical address is required (work or home) for all deliveries as Great Southern Pies couriers do not deliver to post office boxes.

Great Southern Pies assumes that any person accepting delivery of its products is authorised to do so on behalf of the customer unless otherwise notified.

Please add any special delivery requests in the notes area during the ordering process. Please note that if you ask for your delivery to be left in a safe place, it will be left at your own risk and Great Southern Pies will not be held liable for it.

Great Southern Pies reserves the right to withhold a delivery for any reason whatsoever. In this event, the customer will be notified and refunded and/or alternative delivery arrangements are made.

If your product arrives damaged and you would like a refund or replacement, please read Great Southern Pies Returns And Refunds Policy for next steps.

SHOPPING AT GREAT SOUTHERN PIES

You may change or cancel your order, providing it has not been dispatched yet, by contacting Great Southern Pies at jais@greatsouthernpies.co.nz

If you wish to cancel your order after it has been despatched, you may incur a cancellation fee. Please contact Great Southern Pies at jais@greatsouthernpies.co.nz during work hours.

Great Southern Pies may cancel any part of an order (including orders already accepted) without any liability, in which event the customer will be alerted as soon as possible and refunded if necessary.

Great Southern Pies reserves the right to refuse account registration of a customer for any reason whatsoever.

Great Southern Pies reserves the right to suspend or terminate a customer’s account registration at any time for any reason whatsoever.

Great Southern Pies reserves the right to make changes to its site content at any time without notice.

Any disputes will be settled subject to New Zealand law only.